When Will I Get My Refund?

Once your parcel has been delivered back to us, please allow up to 14 working days for your refund to be processed.

You can check the status of your return at any time — click here to track your return.

Just a heads-up: During busy periods, it may take us a little longer to process your return, so thanks for bearing with us!

We’ll send you an email confirmation when your refund has been processed.

Refunds will be sent back to your original payment method, and once processed, please allow 3-5 working days for the funds to show in your account (this depends on your bank).

If it’s been over 14 working days since your return was delivered to us and you haven’t received a refund, please get in touch here. Make sure to have:

• Your order number
• Details of the items you returned
• A clear image of your proof of postage receipt

Just a note: We’re only able to look into returns queries if they’re reported to us within 30 days of the return being sent — after that, we won’t be able to assist, sorry!