Judith

According to the Consumer Contracts Regulations, which implement the Consumer Rights Directive in UK customers have 14 working days (beginning the day after receipt) to cancel a purchase.Order canc...

According to the Consumer Contracts Regulations, which implement the Consumer Rights Directive in UK customers have 14 working days (beginning the day after receipt) to cancel a purchase.Order canc...

We hope you’re loving your new Steve Madden purchase! To help you enjoy your shoes, bags, or accessories for years to come, we’ve put together some handy care tips below.Leather CareProtecting Your...

We hope you’re loving your new Steve Madden purchase! To help you enjoy your shoes, bags, or accessories for years to come, we’ve put together some handy care tips below.Leather CareProtecting Your...

We hope you’ll love your Kurt Geiger purchase as much as we do!But if something’s not quite right and your product develops a fault, we’re here to help. Just get in touch with our AfterCare team wi...

Once you’ve placed your order, we’ll send your ‘It’s Confirmed’ email within 24 hours — so keep an eye out! Don’t forget to check your junk or spam folders, just in case it’s ended up there.What Em...

Sometimes mistakes happen — we’re really sorry if you’ve received the wrong item!The good news is, you can send it back to us and we’ll refund you once it’s processed. Please make sure to note the ...

If you’ve ordered a large number of items, your order may arrive in separate parcels.Sometimes, these parcels get sorted differently by the courier and may arrive at different times. Don’t worry — ...

We’re so sorry to hear your order hasn’t arrived yet — we know how frustrating that can be!In the UK, deliveries can take place anytime between 8:00 AM and 10:00 PM, so we recommend making sure the...

At Steve Madden UK, stock moves quickly through our website and warehouse, which means an item in your shopping bag could become unavailable, even after you’ve received your order confirmation.For ...