What if My Item is Faulty or Damaged?

We hope you’ll love your Kurt Geiger purchase as much as we do!

But if something’s not quite right and your product develops a fault, we’re here to help. Just get in touch with our AfterCare team with:

• Your full name
• Your order number
• Clear photos showing the fault

This will help us look into the issue and find a solution as quickly as possible.

What if My Order Arrives Damaged?

If your item arrives and isn’t up to the quality you expect, please let us know here. Make sure to include:

• Your full name
• Your order number
• Photos clearly showing the issue

We’ll review this right away and work to put things right.

Purchased In-Store?

If you bought your item directly from one of our Steve Madden stores and it’s developed a fault, please return it to the store you purchased from. Each store follows its own returns policy, and the team will be happy to inspect the item and offer further advice or assistance.